Company Profile
60 Years of Moving
Kent is the largest privately-owned removals and storage company, incorporating relocation, mobility and consulting services in Australia.
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Established in 1946 by the Kent family, the business has been providing clients with professional, reliable and expert service for almost 60 years.
Kent's network of branches, agencies, industry partnerships and affiliations extends across Australia and throughout the world, making its reach truly global.
Serving the network is a group of highly trained business consultants who are leaders in innovation and the management of complex needs. With Kent's quality assured IT systems and transport and storage facilities, you are always in safe hands.
Our emphasis on choosing the best people for the job to deliver personal service ensures the highest level of customer satisfaction.
A People Culture
Kent understands the importance of its people and their place in its success. We recognise that our staff are absolutely key to our success, so we select, induct, train and develop our people with this in mind.
Customer Satisfaction
Kent achieved an industry first when it launched its Customer Satisfaction Index (CSI) programme in April 2001.
Within 48 hours of delivery, an independent research company contacts customers to rate the job we've done. Findings are a valuable mechanism for our continuous improvement programs underpining our world class, world wide vision.
Quality Systems
Kent uses the latest technology and has earned the highest accreditation for the international moving industry, ISO 9001:2008.
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Kent International Movers (Melbourne) achieved an industry first when it successfully achieved FAIM/ISO accreditation in May 1999. The FAIM/ISO quality program, audited by Ernst & Young, is the world's highest quality assurance standard for the international moving industry.
| Relocation Company, Removal Company, Storage Company – FAIM/ISO accreditation |
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The majority of Kent's business is repeat or by referral. We believe this speaks for itself. So whether you are an individual, a family, a small firm or a large corporation, we look forward to being of service.
